FAQ

PURCHASING

Q: How can I place an order for an item ?
A: You can place an order for an item by purchasing on the www.boneinlayfurnitures.com online store or by email: info@boneinlayfurnitures.com


Q: How can I purchase an item on the Bone Inlay Furnitures online store?
A: If you are a registered customer with us, you can sign-in to your account using the email address when you first registered with us & use your password. If you are a new customer, you can either register to have your own account or check out as a guest. To place an order for an item on the online store, simply add items to your shopping cart & proceed to the checkout. The prices on the website includes Door Delivery Shipping worldwide. Payment can be made online using your Visa, Mastercard or Paypal account. All prices displayed on our website are in US dollars.


Q: I’m having trouble signing into my account, what do I do?
A: Make sure you are using the correct email address & password you supplied when you first registered. If you have forgotten your password, you can request a new password, please re-type this carefully .You can change your password once you have logged in to your account, to something more memorable.


Q: Can I make a purchase of an item, offline?
A: If you would like to make an order payment by Electronic Funds Transfer (EFT), we can email you an invoice together with our Banking Details.
Please send us an email request on: info@boneinlayfurnitures.com

Q: What happens if I have purchased an item showing “In Stock” but is “sold out” or not available in the time stated?
A: We keep stock of all the items in our warehouse in Jodhpur (India). If the item you purchase, showed as “in stock” but is “sold out” or not available in the
time stated, we will notify you within 1-2 business days. You will have the following options:
• You may wish to wait for the product to come back in stock.
• You may purchase another item.
• You may receive a 100% refund


Q: How can I place an order for a Custom made Item?
A: By Email: info@boneinlayfurnitures.com


Q: Are all items available to be viewed in your warehouse/design studio?
A: Bone Inlay Furnitures is an online store and we do not have a retail shop. If you wish to view some of our products in person,please contact us.


Q: How can I purchase an item on the Bone Inlay Furnitures online store ?
A: We take a 50% advance payment of your liked product and work on the finishing touches of your particular piece. Once you have a look and approve the product, we would take the remaining 50% of the total product cost. Finally we would pack and deliver the product to your doorstep. Payment can be made online using your Visa, Mastercard or Paypal account. All prices displayed on our website are in US dollars.

 

PAYMENTS

Q: What payment methods do you accept for placing the order?
A: Orders can be placed online by using any credit card, debit card, or by direct bank deposit.

 

SHIPPING

Q: Do you deliver Worldwide?
A: Yes we deliver Worldwide using a variety of different carriers depending on the size and location of your order. Please provide a delivery address where deliveries can be made during normal business hours from Monday to Friday, 9am -5pm. If you would like to make alternate delivery time outside these hours, please contact us.


Q: How much does it cost to deliver my item?
A: Price on our website includes Door Delivery Shipping Worldwide. However, Import duty applies in different countries, which is to be paid by buyer. Please contact us and we might help in lowering import duties.


Q: When will I receive my order?
A: Once you have a look and approve the product and we receive the remaining 50% balance amount. Then we would pack and deliver the product to your doorstep. This service is optional and applicable on $1200 or above order.


Q: Do I need to be home to accept my order?
A: Yes, someone needs to accept your order. All orders require a signature on delivery. Once your order is dispatched we will email your shipping tracking details so that you can track your order. You can give us an authority to leave your order somewhere safe if you are not available to receive your order. You can also nominate to have your order delivered to your place of work or to a neighbor if you prefer.


Q: Where is my order?
A: All orders are dispatched from our warehouse in Gurgaon (India) directly to you, so delivery times may vary on location. We aim to manage this process as smoothly as possible. We will keep you informed of when your order is dispatched, and provide a tracking number when possible. It is your responsibility to track your order and be home to accept your delivery.

Q: How will my furniture items be delivered?
A: We use professional furniture carriers for delivery. The order would be shipped through reputed Air Service providers that will deliver the order at your doorstep.

Q: If I live in an apartment block or have limited access / stairs, is this a problem for delivery of my furniture?
A: If your furniture is to be delivered to where there is restricted or difficult access, such as an apartment block, high-rise or up or down stairs, you need to notify us. Please give us clear delivery instructions at the time you are placing your order in the: Order Comments field.

 

RETURNS


Q: Can I return or exchange my item?
A: Yes but you cannot return Custom Made pieces as these items have been specially ordered for you. All costs of return shipping need to be borne by the purchaser. Return /exchange can be made for any reason within 15 days of receipt of your order. Please contact us within 5 days of receiving your order via email info@boneinlayfurnitures.com . All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.


Q: What is your return or exchange policy?
• Return/exchange of the order should be done within 5 Days of delivery.
• Items are returnable only if unused, in the state you received it, and in the original packaging.

• The return request must be initiated within 5 Days of the receipt of product & Products must be returned within two weeks.
• Please write to us at info@boneinlayfurnitures.com and state the reason of your return in the email.
• All costs of return shipping need to be borne by the purchaser (Unless the order received is defective).


Q: Do I receive a refund, exchange or credit on my return?
A: Once your returned item has been received, you will be offered the option of receiving a refund, exchange or store credit, which ever you prefer.


Q: How do I return an item?
A: You are responsible for the return shipping of the item to the Bone Inlay Furniture Warehouse. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit. We may organize for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item.


Q: What if my item is damaged or faulty?
A: We make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24 hours of receipt of your items by email: info@boneinlayfurnitures.com . We also request that you provide digital photographs of the damage or faulty item. Once we have received your request we will we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.


Q: What if my item was damaged on delivery?

A: You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24 hours of receipt of your items by email: info@boneinlayfurnitures.com . In the event that the items have been damaged, please ensure you all have a record of the driver's name. Please DO NOT SIGN any documents the driver gives you for the receipts of the items, as this will void our claim against the courier company. We also request that you provide digital photographs of the damage item.
Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.


Q: Is this item covered for insurance?
A: All of our items are insured for accidental damage or breakage that may occur during shipping. You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24 hours of receipt of your items by email. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

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